ThinkPlus Education Technologies Private Limited

This Refund & Cancellation Policy applies to all programs, products, and services offered directly by ThinkPlus Education Technologies Private Limited (“ThinkPlus”). ThinkPlus does not operate through branches, franchises, or third-party centers. All fee payments are made only through Cash, UPI, Cheque, or Bank Transfer to ThinkPlus.

Refunds will be processed strictly as per the conditions mentioned in this policy. No exceptions will be made beyond what is written here.

1. Refund Policy for Classroom / Offline Campus Programs

1.1 Eligibility Criteria

A refund request for a classroom (offline) program will be considered valid only if all the following conditions are met:

• The refund request is submitted within 15 days from the date of admission or payment, whichever is earlier.
• The refund request is submitted through one of the valid formats listed in Section 4.

Beyond 15 days, under no circumstances can a refund be processed.

1.2 Non-Refundable Scenarios

No refund will be provided under any of the following circumstances:

• The refund request is received after 15 days from the date of payment/admission.
• The student discontinues due to personal reasons such as exams, workload, relocation, change of interest, health issues, etc.
• The student violates ThinkPlus rules, discipline, or usage guidelines.
• The student was granted a discount or concession unless explicitly approved under special cases.

1.3 Batch Change Policy

• Batch change is subject to availability and approval by ThinkPlus.
• Batch change does not qualify as a reason for refund.
• If a student drops out after requesting or receiving a batch change, no refund will be provided.

2. Refund Policy for Online / Pre-Recorded Video Courses

2.1 Eligibility Criteria

A refund request for an online or pre-recorded course will be considered valid only if all the following conditions are met:

• The refund request is submitted within 7 days from the date of purchase.
• The student has not accessed, viewed, downloaded, or opened more than 10% of any video module or study materials.
• The request is submitted using one of the valid formats listed in Section 4.

2.2 Non-Refundable Scenarios

• Any digital content, file, or resource has been downloaded.
• The refund request is made after 7 days from the date of purchase.
• Technical issues arising from the student's device, network, or personal equipment.
• The student expresses dissatisfaction after accessing content beyond 7 days.

System tracking logs will be considered final for confirming content access.

3. Refund Policy for Programs Involving Material Dispatch

• A refund request must reach ThinkPlus before the first set of materials is dispatched.
• Once the material has been dispatched, no refund will be permitted.
• Dispatch logs and courier records will be considered final.

4. Valid Methods for Submitting a Refund Request

A refund request will be accepted only through one of the following two formats. Requests submitted through any other method will be rejected.

4.1 Email Request

The student must send an email to: product@thinkpluseducation.com

The email will be considered valid only if:

• It is sent from the same email used during admission or registration.
• It includes the following details:
  • Full Name
  • Registered Mobile Number
  • Program/Course Name
  • Payment Date and Mode
  • Reason for Refund Request
  • Proof of Payment

4.2 Registered Post Letter

The student may send a signed letter via Registered Post to the ThinkPlus registered office:

45-56-03/5/4, near Axis Bank, near National Highway 16, Narasimha Nagar, Port Quarters, Akkayyapalem, Visakhapatnam, Andhra Pradesh 530024

The letter must include:

• Full Name
• Registered Email ID
• Registered Mobile Number
• Program/Course Name
• Date of Payment
• Reason for Refund Request
• Payment Proof
• Signature matching the admission documents

Walk-in or verbal refund requests will not be accepted.

5. Refund Amount and Deductions

If a refund request meets the eligibility criteria and is approved:

• Applicable taxes and bank/transaction charges will be deducted.
• An administrative fee of 10% of the total fee will be deducted.
• If any services have been availed, service charges will be deducted on a pro-rata basis.
• Discounts or concessions granted during admission will not be refunded.

6. Mode of Refund

• UPI/Bank Transfer/Cheque payments → refunded to the same bank account.
• Cash payments → refunded via bank transfer or cheque only.
• Cheque payments → refunded only through cheque.

Refunds cannot be issued to third-party or alternate accounts.

7. Duplicate or Accidental Payment

• If the student informs within 7 days → refund in full.
• If informed after 7 days → a credit note of 10% of the duplicate amount will be issued.
• The credit note can only be used for ThinkPlus programs.

8. Processing Timelines

• Refund eligibility verification: 5–7 working days.
• Refund disbursement after approval: within 30 working days.
• Delays caused by banks, holidays, or external systems are beyond ThinkPlus' control.

9. Final Authority

All decisions regarding refunds are at the sole discretion of ThinkPlus Education Technologies Private Limited. ThinkPlus reserves the right to reject refund requests that do not comply with this policy.